Terms of Service

Last updated: 06.10.2026

Use of the HÉRITAGE Platform, in particular, theheritageties.com website and the purchase of any products offered on it are governed by these General Terms and Conditions (“Terms”).

These Terms apply to all individuals and entities who interact with our Platform or services—including, without limitation, Customers, Platform visitors, Ambassadors, and Vendors. They apply to every offer made by HÉRITAGE and to every distance contract concluded between HÉRITAGE and a Consumer.

The products offered can only be delivered in the following countries: The Netherlands, Germany, France, The United Kingdom, Poland, Belgium, Italy, Sweden, Switzerland, Denmark, Austria, Spain, Finland, Norway, Monaco, Luxembourg and Ireland. Consumers living outside these countries can only use the online ordering service of products if the delivery address of the order is in one of the aforementioned countries or areas.

Prior to the conclusion of a distance contract, the text of these General terms and conditions will be made available to Consumer. If the distance contract is concluded electronically, then, contrary to the previous paragraph, and before the distance contract is concluded, Consumer will be provided with the text of these General terms and conditions electronically, in such a way that Consumer can easily store them on a durable medium.

Consistency and acceptance

Please read these Terms carefully before accessing or using our Platform. They must be read together with the Refund Policy and the Shipping & Delivery Policy, which form an integral part of the contractual relationship between you and HÉRITAGE. 

By accessing or using any part of the Platform, you agree to be bound by the Terms. If you do not agree to all the Terms, then you may not access the Platform or use any services. If our Terms and Conditions of Sale are considered an offer, acceptance is expressly limited to these General Terms & Conditions.

Any new features or tools which are added to the current store shall also be subject to the Terms. You can review the most current version at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. Changes apply only to orders placed after they are published. The Terms in force when You placed an order continue to apply to that order. 

In the event of any inconsistency between the provisions of the English version of the General Terms and Conditions, the Privacy and the Cookie Policies and the Terms and Conditions of Sale, and those provided in another language, the English version shall prevail.

Definitions

The following definitions apply in these terms and conditions:

·    Ambassador: a natural person who is advertising or in other way promoting HÉRITAGE Platform, product or services;

·    Consumer: a natural person whose actions are not carried out for objectives relating to the course of a trade, a profession or a business;

·    Customer: a Consumer or legal entity who obtains a product through HÉRITAGE Platform; For the purposes of our Privacy Policy, Shipping and Delivery Policy, Consumer, who purchased our product is referred to as the “Customer”;

·    Day: one calendar day;

·    Digital Content: data that are produced and supplied in digital form;

·    Distance Contract: a contract concluded between HÉRITAGE and Consumer within the framework of system organized for the distance sale of products, Digital Content and/or services, whereby sole or partly use is made of one or more techniques for distance communication up to and including the moment that the contract is concluded;

·    Durable medium: every means - including emails - that enables Consumer or HÉRITAGE to store information that is addressed to him in person in a way that facilitates its future use or consultation during a period that is in keeping with the objective for which the information is intended, and which facilitates the unaltered reproduction of the stored information;

·    Extended duration contract: a distance contract relating to a series of products and/or services, whereby the obligation to supply and/or purchase is spread over a period of time;

·    Model form for Right of withdrawal: the European model form for Right of withdrawal that is included in Appendix I of these Terms;

·    Products: any product posted by HÉRITAGE on the Platform; 

·    Privacy Policy: the information document regarding data protection & privacy provided by HÉRITAGE and mentioned on the Website;

·    Right of withdrawal: the possibility for Consumer to waive a distance contract within the withdrawal period;

·    Technique for distance communication: means that can be used for communication regarding the offer made by HÉRITAGE and concluding a contract, without the necessity of Consumer and HÉRITAGE  being in the same place at the same time;

 

·    Trader (HÉRITAGE): a natural or legal person who offers products, (access to) digital content and/or services to Consumers from a distance;

·    Withdrawal period: the period within which Consumer can make use of his Right of Withdrawal.

·    Withdrawal function: the function on the Platform labelled “Withdraw from contract here”, through which Consumer can withdraw from a distance contract (Article 11a of Directive 2011/83/EU).

·    You: individual and / or entity who interact with our Website or services, including without limitation Customers, Platform visitors, Ambassadors, Social media followers and Vendors.

Intellectual Property 

It is hereby stated that HÉRITAGE is the owner of the HÉRITAGE brand name and its logos.

All content and materials on the Platform (Website and its mobile versions) (drawings, designs, illustrations, photographs, sound tracks, written text, logos, trademarks, and all other intellectual property of any nature whatsoever) are the sole and exclusive property of HÉRITAGE. You may not reproduce, by any means or process, in full or in part, distribute, publish, transmit, create derivative works based on, modify or sell any such content or materials contained on the Platform. 

The HÉRITAGE image of word combination and all other HÉRITAGE image related marks, names and logos, whether or not registered, displayed on the HÉRITAGE Platform, as well as the domain name “theheritageties.com” are and will remain the exclusive property of HÉRITAGE.  Any reproduction, distribution, transmission, modification or use of these objects for any purpose whatsoever without prior, express agreement of HÉRITAGE is prohibited.

HÉRITAGE remains the owner of the creations relating to the products displayed on the Platform. Terms do not grant you or any other person any entitlements of any kind to the intellectual property rights held by HÉRITAGE.  

These intellectual property rights prohibit,  inter  alia,  the  affixing  of  the  HÉRITAGE logos,  or  the  insertion  of photos of the products or their packaging in any  material (including brochures, posters, catalogues, correspondence, press articles, audiovisual works, internet sites, intranet sites, etc.) without express prior written approval from HÉRITAGE.  You agree to refrain from fabricating and/or arranging for the fabrication of, for itself or on behalf of third parties, products that are identical to, and/or similar to, and/or constituting imitations of the products displayed on the Platform or derivative products within the meaning of applicable intellectual property laws.  

Personal data & Privacy

Our Privacy Policy outlines the processing of any personal data that you provide to HÉRITAGE. HÉRITAGE may update the Privacy Policy at any time by posting such updates on this Platform. You will find the complete text of the Privacy Policy and Cookie Policy by the hyperlinks in the footer of the Platform. Please read carefully our Privacy Policy which describes the processing of your personal information. The Platform is intended only for use by individuals 18 years of age and older. 

The processing of personal data is not based solely on the General Terms and Conditions. Different legal basis for the collection and use of personal data may apply under the General Data Protection Regulation (the “GDPR”). Neither this section nor the Privacy Policy and Cookie Policy constitute, create, or form part of any contract or warranty between you and HÉRITAGE. These Policies are provided for informational purposes under the applicable privacy laws and regulations.

Valid orders

By using this Platform and accepting offers through it, You agree to:

·    only use the Website to make legally valid orders;

·    not to place false or fraudulent orders. If we have objective reason to believe that an order of this nature has been placed, we shall be entitled to unilaterally cancel it and inform the relevant authorities;

·    if You provide information which is necessary for us to process Your order and communicate with You about it – provide it accurately and truthfully. See our Privacy Policy.

Limitation of liability

To the fullest extent permitted by applicable law, HÉRITAGE shall not be liable to You or to any third party for any damages, including, without limitation, indirect, incidental, exemplary, punitive, special, or consequential damages –  such as loss of profits, loss of goodwill, loss of data, or other intangible losses –  arising out of or in connection with Your use or inability to use this Platform, any content or materials on the Platform, or any products or services offered through the Platform.

HÉRITAGE cannot guarantee or affirm that the information contained on the theheritageties.com website is accurate, complete or up to date.

The theheritageties.com website may contain technical inaccuracies or other defects, and HÉRITAGE does not guarantee the correction of these defects. The theheritageties.com website and the content of this site are presented “as is” and “based on availability”. This does not apply to the information on the products You order, which forms part of Your contract.

Governing Law – Disputes

These Terms and Conditions of Use shall be governed by and construed in accordance with Italian law in accordance with Regulation (EU) 593/2008 of 17 June 2008, without regard to conflict of law principles. This choice of law does not affect any mandatory Consumer rights You may have under the laws of Your country of residence.

In the event of dispute related to these Terms, You have the option of engaging in a conventional mediation process or any other alternative dispute resolution procedure.

In the event of dispute, in accordance with the provisions of the Regulation (EU) No 1215/2012:

- You may file a claim either before the courts where you are domiciled;

- HÉRITAGE may file a claim before the courts where You are domiciled.  

For Consumers domiciled in Switzerland or Norway, the Lugano Convention of 30 October 2007 applies to the same effect. Consumers domiciled in the United Kingdom may bring proceedings before the courts of the United Kingdom.

In the event of any dispute, controversy, or claim arising out of or in connection with this Contract, You agree to first attempt to resolve the matter through good faith negotiations. The Parties will engage in discussions for a period of no less than ten days from the date of written notice of the dispute. This does not limit Your right to bring a claim before the competent court or an alternative dispute resolution body.

Partial Nullity

If any provision of these General Terms and Conditions that may be applicable to Your order, are determined to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.