Last updated: 06.10.2026
Content
1. Countries where we deliver products
2. Delivery service
3. Shipping costs
4. Shipping data
5. Delivery time
6. Customs duties and taxes
7. Articles with different dates
8. Holidays
9. Customs stoppage
10. Refunds
11. Delivery tracking
12. Contact information
1. Countries where we deliver products
We currently deliver to Italy, to most European countries and to selected international destinations, including the United States, Canada and India. The full list of available countries is shown at checkout when you enter your delivery address. If your country is not listed, please contact us and we will do our best to help.
2. Delivery service
We ship all orders with trusted express couriers (such as DHL, UPS or FedEx), selected according to the destination.
HÉRITAGE delivers orders directly to the customer’s home or wherever the Customer wishes.
The shipping cost of your order is always shown at checkout before payment (see section 3).
3. Shipping costs
The shipping of the order is not included in the price.
Shipping rates depend on the destination and on the number of neckties in your order, and are calculated automatically at checkout:
· Italy: €8 for 1–2 neckties; €12 for 3–8 neckties
· Europe: €16 for 1–2 neckties; €18 for 3–8 neckties
· International (including the USA): €30 for 1–2 neckties; €35 for 3–8 neckties
Each order can contain up to 8 neckties.
Typical parcel specification for a necktie:
· Weight: 400 g (including the gift box)
· Dimensions: 42 cm × 12 cm × 5 cm (HÉRITAGE gift box)
The shipping cost shown at checkout is final. Customs duties and import taxes are not included (see section 6).
4. Shipping data
At the time of payment, the Customer will be asked for the data required for invoicing and delivery of the products. Please be very careful when filling out the form with the data, specifying the correct delivery address and telephone number. The courier will take care of the delivery of the products to the indicated address.
Important things to remember:
· please, specify the correct address and name of the recipient
· please, specify mobile phone number in case of any eventualities
· please, pay attention to the delivery notifications issued by the courier for the receipt of the parcel. The courier will send the customer a message on the telephone number left at the time of order to provide the tracking of the shipment.
A signature may be required by the courier upon receipt of Your package.
5. Delivery time
Estimated delivery times after dispatch: Italy and Europe 5–8 business days; international destinations (including the USA) 5–15 business days. Deliveries outside the EU may take longer due to customs clearance.
Please note that shipping to remote areas may take a day or two longer.
Taking into consideration that which is stated in article 4 of our General Terms and Conditions, we will implement accepted orders with efficient expedition, though at the latest within 30 Days, unless a different period of delivery has been agreed. If delivery suffers a delay, or if the delivery cannot be implemented, or only partially, Customer will be informed about this at the latest 30 Days after the order was placed.
6. Customs duties and taxes
Customs duties and/or local taxes are the buyer’s responsibility.
Orders delivered within the European Union are not subject to customs duties. For deliveries outside the EU (for example Switzerland, the United States or Canada), import duties, taxes and courier handling fees may be charged by the destination country and are payable by the recipient on delivery.
United States: since August 2025, all imports into the USA are subject to customs duties, regardless of their value. Please take this into account when placing your order.
7. Articles with different dates
If You have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.
8. Holidays
Please note that deliveries are not made on Saturdays, Sundays and other official holidays.
During promotions and holidays, all orders placed on Friday will be dispatched on the following Monday.
9. Customs stoppage
The courier will contact the customer in order to clear any orders stopped in customs and complete the shipment. HÉRITAGE is not responsible for shipments not completed due to unresolved payments in customs by the Customer.
10. Refunds
The shipping costs for expedited delivery charged at the time of purchase are non-refundable. If an item is exchanged, the shipping fee for the first delivery will not be refunded.
11. Delivery tracking
a) After Your order is dispatched, You will receive an automated email with a track & trace number so you can easily track Your package.
b) Please, use the tracking method, provided by the courier. Please, feel free to contact us by email contact@theheritageties.com.
12. Contact information
Email: contact@theheritageties.com.
